Job Details
Job Title: Duty House Manager
Ref: DHMWB2026
Date Posted: 13/04/2026
Position: Permanent Full Time
Salary: ?30.5k per year + Exc Benefits
Location: Newquay, Cornwall, England
Job Description:
- Duty House Manager
- Award winning resort
- Amazing location near Newqiay
- Immediate start
- Excellent scope and development for right candidate
Set on a stunning two-mile surfing beach on the North Cornwall coast, This Hotel gets to the heart of memorable moments, from active days by the sea to relaxed, cosy stays.
Here, the experience they create for our guests is shaped by a team that values connection, flexibility, and variety, where everyone feels welcome, cared for, and looked after.
Our Duty House Manager role
We’re looking for an organised, proactive Duty House Manager to be at the heart of their hotel operations, delivering an exceptional guest experience.
You’ll oversee daily hotel operations, ensuring everything runs smoothly, while maintaining high standards across all areas. With a hands-on approach, you’ll support the team, build relationships with guests, and step in wherever needed.
In return, you’ll be part of a supportive team where no two days are the same, and where collaboration and a positive working environment are a given.
This is a full-time role, working 37.5 hours per week.
As our client’s Duty House Manager you’ll be
- Overseeing hotel operations across all departments during your shift.
- Acting as the main point of contact for guest queries and feedback.
- Supporting Front of House during busy periods.
- Ensuring high standards of cleanliness, presentation and service.
- Welcoming VIPs, groups and returning guests.
- Handling complaints and resolving issues confidently.
You’ll also
- Maintain a safe working environment and lead emergency procedures
- Work closely with department heads to resolve operational issues
- Ensure clear communication and handovers between teams
- Support a seamless guest journey from booking to departure
- Contribute to ongoing improvements across the hotel
- Assist in covering our Night Manager during holidays & sickness.
- Understand our shared responsibility to care for their team and our planet, and the reason they are working towards B Corp accreditation.
The skills you’ll be sharing with us
- Experience in a management role, ideally within hospitality
- Strong organisation and attention to detail
- A proactive, hands-on approach
- Confidence handling guest feedback and challenges
- Excellent communication skills
What we’ll offer you
- A relaxed, professional workplace in a beautiful coastal setting
- A supportive and welcoming team
- Career development opportunities
- Team rates for you, friends and family at this amazing hotel group in the UK.
- Discounts across THEIR restaurants, facilities and partner businesses
- Free surf lessons and equipment hire
- Team social events throughout the year
- Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances
To find out more about this amazing role, please send your cv in the first instance.
CWPERM
Apply Now
If you are looking for a permanent position we will need to see a copy of your latest CV, send this through to us now and one of our experienced recruitment consultants will contact you.